Frequently Asked Questions
Everything you need to know about your MAUVAIS order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know which size to choose?
Each product page features a detailed size guide. Our items are generally designed for a slim, contemporary fit; if you prefer a more relaxed look, we recommend sizing up.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in select regions.
How should I care for my MAUVAIS garments?
To maintain the quality of the fabric, we recommend washing on a cold cycle (30°C) and hanging to dry. Avoid tumble drying and high-heat ironing to prevent shrinkage.